If you need to replace your windows you are probably wondering whether choosing a large national double glazing supplier or a local one makes much difference in variety, cost and quality of service. Surveys have shown that householders are often more satisfied with a local double glazing supplier and there are a number of reasons for this.
Your local double glazing supplier needs to maintain a reputation for top standards and high quality
Local suppliers rely heavily on word-of-mouth recommendations and have a vested interest in completing jobs to a high standard. Bad reviews travel fast and in the age of the Internet are not confined to conversations over coffee. Maintaining reputation is important to local suppliers and they will often actively seek to outperform the larger supply alternatives both in cost and performance.
You are likely to live quite close to examples of the replacement window jobs a local supplier has completed. There is also the advantage of being able to visit the offices of local suppliers to get a sense of the culture of the company and how they treat their customers. This also affords you the opportunity to ask any relevant questions and find out how long the company has been trading, whether they employ or subcontract their labour and whether they source their parts in the UK.
A professional independent supplier will be a member of a double glazing trade association like the Glass and Glazing Federation (GGF) or FENSA, which means that their company will already have been vetted and that any money you pay up front in the form of a deposit is protected. FENSA registered double glazing suppliers offer the extra assurance that you will be compensated in the event of property damage, as they guaranteed to be covered by public and employer’s liability insurance.
There could be cost benefits to going local
There are a number of factors that affect the price of replacing your double glazed windows. The number of windows you intend to replace, the design you choose and the length of the warranty you prefer, are among the factors that have an impact on cost. Using a local service is also among them, however, and a ‘Which!’ satisfaction survey of double glazing companies found that locally based double glazing services all quoted lower than at least 2 of the 4 national suppliers. Quotes can often reflect transferred cost savings from reduced shipping and the use of local labour.
Local double glazing suppliers reduce time and hassle
Problems like the delivery of the wrong parts, damaged glass and jobs taking longer than expected are also less likely to affect smaller local independent companies. Offering a more bespoke and personalised service, a local double glazing supplier can ensure the quality of materials supplied for each job and take the time to source the right parts. Replacing your windows doesn’t have to stressful and by going local, your supplier is on hand to discuss any concerns or issues that come up.